If a family chooses to use a different funeral home after initially contacting another, what must the first funeral home do?

When a family decides to change their choice of funeral home after initially contacting another, the first funeral home is required to respect the bereaved family's choice of a funeral establishment. This principle is grounded in ethical practices and customer rights within the funeral service industry. Families have the right to make decisions that best fit their needs and circumstances during a difficult time.

Respecting the family's choice aligns with professional standards that prioritize compassion and understanding. Funeral homes are accountable for providing support and should not exert pressure or manipulate the family's decision. The relationship between the funeral provider and the family is built on trust, and honoring their decision helps to maintain that trust, even if it means losing business.

This respectful approach also directly contrasts with less ethical practices, such as filing complaints against the family or refusing to return remains, both of which would be considered unprofessional and potentially illegal. Additionally, offering discounts to retain business could be seen as exploitative in a time of grief, rather than focusing on the needs and choices of the family.